VSI is dedicated to long-term continuous quality improvement. VSI quality objectives include enhancing customer satisfaction through proactive and preventative measures. To this effect, VSI has established and documented a Quality Assurance (QA) Program to ensure that VSI products, services and solutions are of the highest standards and quality.

VSI senior management has planned the QA Program to ensure that it meets client and any regulatory requirements and VSI quality objectives. Management periodically reviews the QA Program to ensure the integrity of the program. Management also reviews changes to ensure the program is not compromised by any change.

VSI continually seeks new and innovative ways of conducting business on a practical and cost-effective level, while holding on to proven and reliable business processes and practices. Established checks and balances support an effective design, development, implementation and verification process.
 

The VSI QA Program is a pro-active process that includes identification of QA continuous improvement requirements, surveys of customers and periodic D&B Open ratings Reports

The following diagram depicts the client-related process steps from receipt of a client inquiry through to the supply, implementation, and acceptance of a product, service or solution.

VSI is committed to continuous QA process improvement. VSI periodically monitors its various internal processes, including QA Program processes to determine whether the processes are achieving planned results. Monitoring of processes may include analyses of costs, quote functions, and customer satisfaction as it relates to the effectiveness of contract and project management. The following diagram presents the major steps taken in monitoring and improving VSI processes.